2020 Agenda

February 12, 2020
  • 7:30 AM
    Registration and Breakfast
  • 8:20 AM
    Opening comments from the chair
    Edwin Grogan
    Head of Major Technology Global Programs and Security Strategy and Architecture, Coca-Cola Company
  • 8:30 AM 
    Harnessing the Power of AI, Machine Learning and Predictive Analytics for ROI Optimization and Value Creation
    Dave Bhattacharjee
    Vice President – Data Analytics, Thomson Reuters

    Companies in every industry are flush with data. Now, the challenge is transforming the vast amounts of data into intelligence that drives competitive advantage and smarter day-to-day business. Advance your strategy across data, analytics and AI to thrive in this digital economy. Walk away with an action plan to:

    • Formulate a holistic and long term data strategy
    • Capitalize on a strategy that embraces AI advancements
    • Leverage your processing power to handle machine-learning algorithms and high data volumes

    Thrive and survive in this digital economy with AI and Machine Learning.

  • 9:00 AM
    CDO Panel
    Plan for the Future by Securing Your Digital Transformation Journey
    Julie Leese
    CDO, Transport Canada
    Shyam Oberoi
    Chief Digital Officer, Royal Ontario Museum
    Shawn Mandel
    CDO/CTO, Cineplex
    Roberto Gennaro
    CDO, Redtag.ca

    A digital transformation has occurred in every industry, from health, transportation, hospitality and even education. Accelerate your own business transformation by leveraging the power of IoT. Take away specific solutions on:

    • Acquiring best practices and lessons learned from companies who have navigated the digital journey.
    • Exploring the pitfalls that threaten successful digital implementation efforts
    • Future-proofing secure architecture to help you scale as you go

    Secure your digital transformation by properly planning for the future.


  • 9:45 AM
    Industry Expert
    Modernizing Legacy Systems to Maximize Revenue

    One main catalyst driving the need for legacy modernization is revenue generation. Old legacy systems require increased maintenance which can increase costs. Explore the ways modernizing legacy systems can maximize revenue generation for you. Walk away with an action plan on:

    • Reducing new business cycle time and withdrawals
    • Improving new product development speed to market
    • Expanding analytics, reporting, and data mining to acquire new business

    Modernize your legacy systems to increase revenue generation.

  • 10:15 AM
    Morning Break
  • Track A: Business Use
    • 10:45 AM
      Industry Expert:
      Utilizing Technological Innovation to Improve your Business Model

      With new customer channels and expectations, IT functions are under pressure to support new capabilities such as data analytics, cybersecurity, automated processes and integration with third-party systems. Enrich your understanding of cloud-based, cross-industry digital infrastructure needed to successfully plan and invest around technological innovation. Source your plan of action by:

      • Simplifying your architecture
      • Designing for flexibility and speed
      • Becoming more agile and user-centric

      Improve your business model with technological innovation

    • 11:15 AM
      CASE STUDY: Co Star Group
      Unlocking the Potential of Prescriptive Business Analytics to Improve the Quality of your Insights
      Roelof Van Dijk
      Director of Market Analytics & Market Economist, Co Star Group
      As the amount of data that we collectively consume continues to expand, the changing potential of prescriptive business analytics is limitless. Improve your ability to leverage your insights by utilizing business analytics. Walk away with strategies on:
      • Examining the evolution of analytics and the incorporation of real-time data
      • Analyzing the pros and cons of automated analytics and why human touch is still required
      • Exploring the future of analytics and figuring out the story behind the data
      Optimizing your business analytics to improve the quality of your insights.
    • 11:45 AM
      Industry Expert:
      Leveraging Data Platforms for Systems and Process Improvements

      There is a growing demand for better use of data analytics to drive improved services. Enrich your understanding of managed data platforms as a foundation for Business Intelligence, data mining, and advanced analytics. Learn how to:

      • Implement best practices of bridging the data gap to improve system performance
      • Harness the power of machine learning and predictive analytics
      • Apply methods and best practices used to improve administrative and operational processes

      Improve your systems and data processes with data platforms

    Track B: Technical Use
    • 10:45 AM
      Industry Expert:
      Maintain your Competitive Advantage with a Cloud Based ERP System

      Traditional on-site enterprise resource planning (ERP) systems often prove too rigid to keep up with evolving technology and business practices. Explore why the cloud has become the preferred SaaS ERP software deployment option for companies of all sizes.  Source practical tips to:

      • Simplify your business infrastructure for alignment and scale
      • Stay current with the pace of innovation with cloud-based ERP systems
      • Empower your IT department to support more strategic growth initiatives

      Leverage a cloud based ERP System to maintain your competitive advantage

    • 11:15 AM
      CASE STUDY: Hootsuite
      Adopting Cloud Native Infrastructure to Exceed Customer Expectations
      Kalan Macrow
      Lead Software Engieer, Hootsuite
      Driven by the need for agility, scaling, and resiliency, organizations have spent more than a decade moving from testing the cloud to a deeper, more sustained commitment to it, including adopting cloud native infrastructure. Exceed your customer expectations when it comes to availability, features, and performance with cloud native infrastructure. Adopt best practices to:
      • Evaluate why a cloud native infrastructure is necessary to effectively run cloud-native applications
      • Decide if and when your business should adopt cloud native practices
      • Deploy and manage infrastructure and applications
      Increase developer-driven on-demand data architectures with cloud native infrastructure.
    • 11:45 AM
      Industry Expert:
      Avoid Costly Cyber Breaches By Securing your Big Data

      Within the enormous amounts of data organizations collect, store and use, comes the risk for the potential damage of a breach. Develop a full proof strategy to keep your data out of the hands of cyber criminials. Source best practices to:

      • Develop a secure infrastructure to house data
      • Monitor employee account access to prevent internal breaches
      • Secure applications and hardware to minimize vulnerabilities

      Employ effective security measures to keep your data secure.

  • 12:15 PM
    Networking Lunch
  • Track A: Business Use
    • 1:30 PM
      Industry Expert:
      Applying Analytics for Continuous Process Improvement to Maximize Your Resources

      Organizations are now taking a self-service analytics approach to help improve processes while optimizing resources. Identify how analytics can play a key role in process improvement to maximize your organization's resources. Get new ideas to:

      • Leverage business intelligence tools for data discovery
      • Optimize data to innovatively solve problems
      • Utilize data visualization to tell a story and get buy-in

      Maximize the use of resources by applying analytics to process improvements.

    • 2:00 PM
      Secure Buy-in for your Big Data Initiatives in a Data-Driven Culture
      Eugene Wen
      Vice President, Group Advanced Analytics, Manulife Financial
      Niraj Krishna
      Vice President, Market Channel Analytics & Quality Assurance, Hudson’s Bay
      Sunanda Parthasarathy
      Associate Director Data Science & Algorithms, Wayfair
      Getting buy-in for your data initiative is no easy task which requires a cultural shift to a data-driven culture. Achieve buy-in for your big data initiatives from these top companies who have successfully adapted a data-driven culture to their organizations and have successfully launched their big data initiatives. Practical tips include:
      • Giving your data a narrative by utilizing visualizations to simplify understanding
      • Emphasizing your big data initiatives’ value by tailoring your value proposition correctly based on your audience
      • Exploring the lessons learned and best practices building and sustaining a data-driven culture.
      Achieve buy-in for your big data initiatives in a data-driven culture.
    • 2:45 PM
      Industry Expert: Improving Decision Making with Self Service Analytics
      Examining Data Governance Laws to Support Privacy Compliance
      The Canadian economy has transformed to become increasingly data-driven. The digital transformation has brought with it new and charted challenges surrounding the nature of work, privacy and consent. Enrich your understanding of the changes 2019 has brought in terms of the updated privacy laws surrounding your data. Gain insights on:
      • Exploring the current data protection legislation including procedures with breaches
      • Examining the key principles that apply to processing of collected data
      • Clarifying the rights individuals have in relation to the processing of their own personal data
      Improve your data privacy compliance by complying with the updated privacy laws.
    Track B: Technical Use
    • 1:30 PM
      Industry Expert:
      Utilizing Data Visualization Tools to Better Understand your Business Insights

      Data needs to be understood by almost all employees in an organization, from leaders to front line workers. Employ practical visualization tools to improve the way data is understood it can be better used across business units. Source practical tips to:

      • Transform complicated data sets into easily understood graphics
      • Easily tell the story of the data with clear visualizations
      • Uncover hidden insights from text content

      Leverage data visualization tools to better communicate your business insights.

    • 2:00 PM
      Rethinking the Customer Experience in Banking: The Digital Transformation in Financial Services
      Lora Paglia
      SVP, GRM Analytics & CRO, Scotiabank
      Terrence Hickey
      Chief Data Scientist, CIBC
      Jennifer Gibbs
      VP, head of the office of the CDO, TD
      In the age of the empowered customer, financial institutions can no longer count on traditional pathways to structure their customer interactions. Enrich your understanding of how these leaders dealt with the changing landscape of the financial industry and leveraged their digital transformation to give their customers what they want. Gain insights to:
      • Utilizing and applying AI to help create meaningful insights
      • Combining AI, machine learning and the cloud to create communities and ecosystems for the customer
      • Leveraging blockchain as we move into a more open architecture system
      Rethink the customer experience in the digital age.
    • 2:45 PM
      Industry Expert:
      Employing Predictive Maintenance with Big Data to Avoid Costly Downtime
      As continue through the digital age and the IoT era, the increase availability of data allows you to perform maintenance proactively. Avoid costly downtime in your organization by utilizing predictive maintenance. Go back to the office with strategies to:
      • Integrate IoT data sources to improve maintenance decisions
      • Monitor equipment and facilities in real-time to anticipate maintenance needs
      • Establish a maintenance policy based on data
      Reduce unnecessary downtime with predictive maintenance.
  • 3:15 PM
    Afternoon Break
  • 3:45 PM
    Sponsorship Spotlight
    Examining Data Governance Laws to Support Privacy Compliance

    The Canadian economy has transformed to become increasingly data-driven. The digital transformation has brought with it new and charted challenges surrounding the nature of work, privacy and consent. Enrich your understanding of the changes 2019 has brought in terms of the updated privacy laws surrounding your data. Gain insights on:

    • Exploring the current data protection legislation including procedures with breaches
    • Examining the key principles that apply to processing of collected data
    • Clarifying the rights individuals have in relation to the processing of their own personal data

    Improve your data privacy compliance by complying with the updated privacy laws.

  • 4:00 PM
    Case Study
    Improving your Business & Technology Strategy with the Maturing Role of the CIO

    The biggest transformations in the role of the CIO will be to become a change leader, with increasing

    and broadening business responsibilities and technical capabilities. Enrich your knowledge on how the role of the CIO is transitioning from delivery executive to include business executive. Walk away with proven strategies in:

    • Determining key trends showing the increased role of CIO in technology and in the business
    • Exploring how cyber security and AI will significantly change how CIO’s do their job in the future
    • Examining the paradigm shift from bottom line to top line revenue growth

    Improve your business strategy with the evolving skillset of the CIO.

  • 4:30 PM
    Closing Keynote:
    What are the Top Organizations Doing?
    Check out this informative vendor panel that features the latest in big data software. This vendor panel will showcase what the top organizations are doing within the industry. Gain insights to:
    • The latest technology in the industry
    • Practical business use cases from these vendors
    • Where the industry is headed
    Don’t miss this insider perspective from these top industry vendors!
  • 5:00 PM
    Conference Adjourns to Day Two
  • 5:15 PM
    Event Reception
February 12, 2020
February 13, 2020
  • 7:30 AM
    Registration and Breakfast
  • 8:15 AM
    Opening comments from the chair
  • 8:30 AM
    Using Big Data & Machine Learning to Understand Human Behavior and Optimize Transactions
    Ali Bouhouch
    VP & CTO of Enterprise Architecture, Sephora

    As more and more data is being collected, data science techniques will help industries reduce operational costs, enhance security, and increase revenues. Another aspect that is becoming increasingly important is the ability to understand human behavior through data science. Learn how to properly leverage your customer data, product data, transactional data and operations to maintain your competitive advantage. Gain insights to:

    • Understanding your customer ecosystem
    • Paying attention to your underwater data
    • Increasing the quality of your data

    Use big data to better understand your costumers.

  • 9:00 AM
    Industry Expert:
    Successfully Utilizing AI to Cultivate Strong Customer Relationships
    Businesses ranging from manufacturing to finance are clamoring to integrate AI within their workflows. Despite the efficiency of AI-driven tasks, ensure that your business activities are driven towards one main purpose, cultivating strong customer relationships. Gain insights to:
    • Improved consumer familiarity with conversational interfaces
    • The rise of the “lean back customer” interaction
    • The intersection of data and customer relationship platforms
    Cultivate and Increase the quality of your customer relationships with AI.
  • 9:30 AM
    Reskilling Your Team for the Digital Age to Maintain your Competitive Advantage
    Houtsin Diep
    Analytics Manager, Digital, McDonald's Restaurants of Canada Limited
    Steve Holder
    Head of Strategy & Innovation, SaS Canada
    As digitization, automation, and artificial intelligence change the face of work, companies are realizing the importance of learning new as their job functions evolve. The gap between demand and supply of highly skilled talent is widening fast, while industry standards continue to evolve for advanced technical skills. Explore the factors that will help you hire and reskill your team for the digital age. Key insights include:
    • Examining how digitization and technological innovation are changing team skill sets
    • Exploring the key strategies for reskilling your team across all corporate levels
    • Empowering your team through cross-training
    Train and retain your employees with the necessary skill set for the digital age.


  • 10:00 AM
    Industry Expert
    Creating a Value-Driven Approach to Business Intelligence and Data Warehousing Using Agile Analytics
    Agile methods have transformed software development, and now it’s time to transform the analytics space. Deepen your understanding of the transformation to Agile methods in delivering your next analytics projects. Gain insights to:
    • Strategies for successful business intelligence/analytics projects for the coming decade
    • Fundamentals that will empower teams to deliver high-quality, high-value, working business intelligence systems
    • The knowledge needed to make the transformation to Agile methods in delivering your next analytics projects
    Create value within business intelligence using agile analytics.


  • 10:45 AM
    Morning Break
  • Track A: Business Use
    • 11:00 AM
      Women in Leadership: Climbing the Tech Ladder for Increased Equality
      Alicia Close
      Founder & CEO, Women in Tech
      Sunanda Parthasarathy
      Associate Director Data Science & Algorithms, Wayfair
      Tara Mulrooney
      Vice President, Edmonton International Airport

      Across the globe, women account for less than one-third of those employed in tech research and development. Reinforce an open and broader discussion on building, advancing, and maintaining careers for women in STEM fields as well as other disciplines based on technology and big data.

      • Career challenges and their possible solutions
      • Lessons learned and strategies in attracting more women to the field
      • Advice for the next generation of women leaders in tech

      Inspiring stories from female leaders who have navigated climbing the tech ladder.

    • 11:45 AM
      Industry Expert
      Taking a Deeper Dive into AI and Machine Learning to Increase Business Impact
      The conversation surrounding AI is getting more complex. Get beyond the hype and find out what practical effects AI can have on your organization today. Gain expert insights to:
      • The identification of AI applications that you can implement now
      • How to manage your expectations for AI
      • Creating a plan to develop your AI capabilities
      Identify real applications that AI can have in your organization.

    Track B: Technical Use
    • 11:00 AM
      Guiding Sustainability Initiatives with Improved Use of Analytics
      Manuel Casas
      Process Improvement Lead, Mars
      Kyle Chiman Cai
      Solutions and Analytics Specialist,, UPS Supply Chain Solutions
      Jennifer Gibbs
      VP, head of the office of the CDO, TD

      Companies are facing rapidly changing expectations for improving and reporting sustainability performance based on market and regulatory requirements. Explore the benefits that analytics can offer in helping make better decisions about your organization’s CSR. Develop a blue print to:

      • Improve and automate data gathering
      • Implement business intelligence tools for managing operational performance
      • Extend visibility through the supply chain

      Utilize analytics to guide your sustainability initiatives.



    • 11:45 AM
      Reduce IT Costs While maximizing Business Value
      IT managers are continually tasked with ways to cut costs while simultaneously being assigned more technology services to support. Reduce the burden of budget cuts by maximizing your available resources. Develop a blueprint to:
      • Using IT to digitalize and optimize business processes.
      • Preparing for a digital future by digitalizing physical assets and business processes.
      • Maximize available resources by strategically prioritizing allocations
      Maximize your business value while decreasing your IT spend.
  • 12:15 AM
    Networking Lunch
  • 1:30 PM
    Industry Expert:
    Leveraging Customer Data Platforms Across Channels to Personalize Experiences

    Businesses continue to recognize the ability to increase revenue and long term relationship value by offering their customers personalized experiences. However, firms find their data is too distributed across multiple channels to effectively create and act on a truly unified customer profile. Source practical tips to:

    • Leverage identity matching across siloed data sources and diverse channels
    • Act on the explicit and implicit data about individuals
    • Use CDP to power in-the-moment personalization across multiple channels

    Perfect your use of customer data platforms to leverage valuable insights


  • 2:00 PM
    Case Study:
    Developing a Leading-Edge Cyber Security Organization to Protect your Business
    Dr. Teju Olegwaal
    Regional Manager, Security & Compliance, Indigo

    Most organizations are in the phase of rapidly gearing up to contain and manage cyber security threats. The question is how and where to begin. Transform your organization with these tips to protect your sensitive and valuable data. Walk away with an action plan on:

    • Steering cybersecurity at the corporate level and acting on the frontlines
    • Employing proactive measures and mechanisms to combat system hackers
    • Converting internal information to intelligence with associated best practices

    Protect your business by developing an advanced cyber security organization.

  • 2:30 PM
    Afternoon Break
  • 3:00 PM
    Case Study: Shared Services Canada
    Developing a Scalable, Agile Framework to Support your Big Data Initiatives
    Shannon Archibald
    CISO, Shared Services Canada
    Gilles Dufour
    Director General, Business Planning and Client Services, Shared Services Canada

    As you build your big data and analytics program, you must be ready for your needs to change. Develop a program that can adapt as you scale your program. Source a framework to:

    • Start small and scale your program up
    • Anticipate and respond to future needs
    • Build flexibility into your program

    Improve your operations through a scalable and agile platform.

  • 3:30 PM
    Case Study: Government of Canada
    Addressing the Root of Smart Cities Challenges with Intelligent Applications
    Amanda Aizlewood
    Program Manager, Smart Cities Challenge, Government of Canada

    The challenge remains for cities to figure out how to stimulate the development of intelligent, collaborative planning processes given digitization and the fast pace of technological change. Improve your data rich planning processes with the lessons learned from the winning city of Canada’s Smart Cities challenge, Montreal, on how they plan to utilize intelligent applications to improve the quality of life for their citizens. Gain insights to:

    • Increasing citizen engagement
    • Examining the success factors in taking a participative approach to intelligent applications
    • Case study: Why Montreal won Canada’s Smart Cities Challenge, $50M dollar prize


  • 4:00 PM
    Conference Ends
February 13, 2020
February 14, 2020
  • 9:00 AM -12:00 PM
    Workshop A: Cultural transformations
    Creating & Sustaining a Data Culture
    ata cultures are becoming pivotal as organizations develop more progressive digital business strategies and apply meaning to big data. Without a shift in culture and attitude toward data, traditional organizations are at risk of failing to realize a return on their investments in sound data architecture and infrastructure. The following steps will help guide your organization to create successful, thriving data cultures:
    • Map your organization’s data supply chain.
    • Focus on the “art of the possible.”
    • Be transparent about data.
    • Develop reward-sharing mechanisms.
    • Identify areas of friction within the organization.
    • Elevate the conversation to focus on strategy and innovation.


  • 1:00 PM - 4:00 PM
    Workshop B: Cloud migration
    Refining your Vision for Cloud Migration
    The benefits of cloud migration are significant, but so are the challenges that come with planning, building, and managing a cloud environment. This workshop will give your organization the information you need to build a solid cloud migration and management strategy. During the workshop, our team will guide you through a discussion that will ultimately result in recommendations to help you navigate the next steps in your cloud adoption journey.
    • Learn about the risks associated with moving to the cloud
    • Necessary supports for cloud computing
    • Effectively evaluating your cloud options
    • Building a solid cloud strategy
    • How to align existing processes and procedures with the cloud
    • Building automation into your cloud strategy
  • 4:00 PM - 7:00 PM
    Workshop C: Education
    How to Successfully Adapt to Service-Driven Technologies in a Digital World
    It's tough for businesses to keep up with the speed of today's ever-changing digital world. However, those businesses that are more technologically-savvy and use the latest digital methods to operate, promote themselves, engage with customers and grow their businesses have an upper hand. Unlock productivity across your organization through digital leadership by:
    • Creating new business models to drive your KPIs
    • Investing in fundamental business transformation to move into responsive
    • interfaces and systems
    • Enhancing the customers' in-person experience through a mobile-first approach
    • Putting strategic, disruptive, service-driven technology to work to yield increased profitability
February 14, 2020

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